Dispatch & Operations Coordinator (Hybrid)

Bedford Park, IL

Full Time

Logistics and Transportation

Mid Level

Key Responsibilities

1. Route Planning & Optimization

• Develop and assign efficient delivery routes, adapting to real-time traffic, volume shifts, and unforeseen challenges.

• Continuously optimize routes to improve on-time deliveries and control operational costs.

2. Driver Monitoring & Coaching

• Track driver progress and location using dispatch software; provide prompt feedback on performance, safety, and customer-service standards.

• Facilitate driver communication, address issues, and escalate concerns to management when necessary.

3. Physical Package Handling & On-Route Assistance

• Load and unload packages weighing up to 150 pounds in and out of vehicles.

• Step in to assist drivers on routes as needed, which may involve stepping in and out of vehicles frequently.

• Ensure proper lifting techniques and safety protocols to minimize risk of injury.

4. Safety & Compliance

• Conduct spot checks to ensure vehicles meet safety requirements (tire tread, oil levels, seatbelt usage).

• Verify pre-trip inspections and compliance with DOT regulations; address any safety alerts or violations immediately.

5. Customer Service & Issue Resolution

• Handle customer updates regarding deliveries, proactively manage potential delays, and communicate service changes or issues.

• Collaborate with FedEx and other partners on pending items, escalations, and special requests.

6. Operational Coordination

• Coordinate with mechanics to schedule vehicle repairs; maintain vehicle maintenance logs and supply inventory.

• Oversee equipment (scanners, batteries) to ensure everything is charged and accounted for.

7. Daily Reporting & Metrics

• Provide end-of-day recaps detailing service metrics, driver performance, and any route adjustments.

• Offer insights to management on areas for operational improvement and cost savings.

8. Hybrid Role Management

• Work on-site for essential tasks (route dispatch, physical loading/unloading, vehicle checks, team meetings).

• Manage scheduling, reporting, and some driver coaching calls remotely, using collaboration tools for consistent communication.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Dispatch/Logistics Experience
• Briefly describe your experience in dispatch or logistics coordination. Which software tools or systems have you used?*

Physical Demands
• This role involves loading/unloading packages up to 150 pounds and stepping in and out of vehicles. Are you comfortable handling these physical tasks on a regular basis?*

Hybrid Work Arrangement
• The position is partly remote (administrative tasks, reporting) and partly on-site (dispatch, vehicle checks). Are you open to this flexible schedule, and do you have any constraints we should know about?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Dispatch & Operations Coordinator (Hybrid)

Apply for this position